Training Center

Training by Role

Pick your job. Work through every task, watch the videos, then pass the quiz.

Bookkeeper

Own the books: weekly reconciliations with zero errors, the monthly close on time, and CPA coordination that never lingers.

6 tasks · 0 videos · 15-question quiz

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Creative Product Designer

Find the moment before anyone else, prove it will sell, and turn it into a design that ships on time — plus the bench, the Shopify uploads, and the ad builds behind every drop.

19 tasks · 3 videos · 20-question quiz

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Customer Service Rep

Own every customer outcome: Gorgias to zero daily, orders protected, reviews managed, and every reply in the warm Hardcore voice.

11 tasks · 12 videos · 19-question quiz

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Editor

Turn raw green-screen recordings into tight, captioned videos in the Edits app, file them in Drive, and mark them done on the calendar.

7 tasks · 1 videos · 13-question quiz

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Executive Admin

Protect the CEO's time: run the calendar, inbox, travel, and purchasing, and keep the whole team disciplined in Slack.

21 tasks · 14 videos · 23-question quiz

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Finance Ops Coordinator

Keep the money moving: bank accounts funded, vendors paid on time, payroll approved, and software balances topped up — with zero surprises for the CEO.

8 tasks · 7 videos · 16-question quiz

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Head of Product

Own the catalog end to end: design and launch moment-based drops, keep Shopify and Printful configured right, and make the stock, reorder, and COGS calls that protect margin.

19 tasks · 30 videos · 24-question quiz

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Marketing Ops

Run the ads, emails, SMS, and site updates: maintain Facebook Ads by the numbers, execute every campaign on the marketing calendar on time.

15 tasks · 20 videos · 21-question quiz

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Operations Coordinator

Keep fulfillment, inventory, and vendors running: orders move, ShipHero stays clean, POs land on time, and problems surface before customers feel them.

10 tasks · 11 videos · 18-question quiz

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Social Media Assistant

Prepare daily short-form content for the brand across TikTok, Instagram, and Facebook — plus finding reels and creators, and keeping the Facebook page clean and growing.

25 tasks · 13 videos · 42-question quiz

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Social Media Operations Specialist

Own the social presence and the ambassador ecosystem end-to-end: platforms active daily, creators in the pipeline, systems that run without leadership involvement.

5 tasks · 2 videos · 14-question quiz

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Standing Rules

The 25 rules that apply to everyone — money, product, content, communication — each with the incident that created it.

Read the rules

Terms & Definitions

The HCI glossary — tiers, lanes, pegs, mechanics, metrics, and every other word that shows up in calendars, scripts, and reviews.

Open glossary